Linux Support / Data Center Hardware Repair (Manassas, VA)
|Benefits:||Yes, please see Benefits Tab|
|Employment Type:||Full Time|
|Description:||Penguin Computing, Inc. - The Leader in Scalable, High-Performance Linux Systems|
We are a Fremont based company looking for a Technical Support Representative to handle on-site hardware support in the Manassas, VA area.
This is an opportunity to immerse yourself in Linux hardware and datacenter environments. You should have strong hardware, Linux and networking skills and be prepared to roll up your sleeves and tackle complex problems on a daily basis. You will be responsible for handling all on-site hardware issues, support calls and take a rotation as the 24x7 on-call support engineer.
This is a “customer facing” position, working on-site with customer everyday. You will be required to work independently, set customer expectations appropriately, coordinate with other team members or departments in determining problem resolution, and remain highly organized.
If you are passionate about Linux and are looking for a position where you will be challenged and learn about Linux, this is the job you’ve been looking for!
|Duties:||Duties & Responsibilities:|
Linux (Red Hat, Suse) & Hardware Support
Linux System Administration
Diagnose and repair Penguin hardware on-site
Manage on-site depot of parts
Handle incoming support requests quickly, patiently and accurately.
Opening, managing and documenting support cases.
Provide updates to problem request tracking system.
Rotation Duty as On-Call Support Engineer
Racking 2U servers and transporting parts between depots
4-year degree in Computer Science
3+ years Linux system administration experience
3+ years strong PC hardware trouble-shooting and repair skills
Working knowledge of computer hardware, including storage, memory and other non-Penguin peripherals.
Proven verbal and written communication skills with a track record of problem solving without escalations.
Red Hat Certified Engineer (RHCE) a plus. If you do not have the certification, we will reimburse your tuition once you have successfully completed the course.
Please go to our website and thoroughly review it. We will screen for this preparedness.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, or national origin.
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