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Linux Support / Data Center Hardware Repair (Manassas, VA)

Location:Manassas, VA
Benefits:Yes, please see Benefits Tab
Employment Type:Full Time
Department:Technical Support
Description:Penguin Computing, Inc. - The Leader in Scalable, High-Performance Linux Systems

We are a Fremont based company looking for a Technical Support Representative to handle on-site hardware support in the Manassas, VA area.

This is an opportunity to immerse yourself in Linux hardware and datacenter environments. You should have strong hardware, Linux and networking skills and be prepared to roll up your sleeves and tackle complex problems on a daily basis. You will be responsible for handling all on-site hardware issues, support calls and take a rotation as the 24x7 on-call support engineer.

This is a “customer facing” position, working on-site with customer everyday. You will be required to work independently, set customer expectations appropriately, coordinate with other team members or departments in determining problem resolution, and remain highly organized.

If you are passionate about Linux and are looking for a position where you will be challenged and learn about Linux, this is the job you’ve been looking for!
Duties:Duties & Responsibilities:

Linux (Red Hat, Suse) & Hardware Support

Linux System Administration

Diagnose and repair Penguin hardware on-site

Manage on-site depot of parts

Handle incoming support requests quickly, patiently and accurately.

Opening, managing and documenting support cases.

Provide updates to problem request tracking system.

Rotation Duty as On-Call Support Engineer

Racking 2U servers and transporting parts between depots
Qualifications:Basic Qualifications:

4-year degree in Computer Science

3+ years Linux system administration experience

3+ years strong PC hardware trouble-shooting and repair skills

Working knowledge of computer hardware, including storage, memory and other non-Penguin peripherals.

Preferred Qualifications:

Proven verbal and written communication skills with a track record of problem solving without escalations.

Red Hat Certified Engineer (RHCE) a plus. If you do not have the certification, we will reimburse your tuition once you have successfully completed the course.


Please go to our website and thoroughly review it. We will screen for this preparedness.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, or national origin.

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