Solution Engineer - Software Defined Storage (SDS)
|Benefits:||yes - See Benefits Tab on Career Home Page|
|Employment Type:||Full Time|
|Department:||Advanced Solutions Group (ASG)|
|Description:||Summary of role:|
Penguin Computing's Software Defined Storage (SDS) solutions consist of Penguin server and storage hardware, file system and storage management software (often from open source communities and ISV partners), and solution design and post-sales support services.
The position, Solution Engineer - SDS, is an internal and external go-to person for everything SDS at Penguin. The individual in this role delivers subject matter expertise and technology recommendations in interactions with customers, Penguin’s Solution Architects, and internal stakeholders, and also provides input to the external marketing message under the direction of the ASG leadership. Role requires hands-on familiarity with Linux operating system, one or more current SDS software stacks, and storage hardware components.
The Solution Engineer is expected to pick up and learn multiple current and new storage solutions, set up reference configurations in lab setting, and help the design / build teams to deliver solutions to customers. Formal training courses generally do not exist in these areas. Solution Engineer needs to be a self-motivated learner, leveraging industry contacts, and independent, hands-on lab work. Similarly, Solution Engineer is expected to cross-train in ASG solution areas and maintain general knowledge of Penguin products and services.
Support major presales engagements in senior technical expert capacity.
Drive complex, escalated support issues to conclusion with technology partners.
Coordinate and execute hardware / software validation activities with suppliers and internal engineering.
Maintain ongoing technical contacts and dialogue with technology partners and with Penguin’s customers.
Contribute to technical, sales, and marketing documentation and collateral.
Organize and drive internal and vendor-driven training for sales, sales engineering, and engineering personnel.
Contribute input regarding technical direction of the product.
BS degree in Computer Science, Electrical Engineering, or related field.
5+ years of Hands-on experience with Linux, storage systems, and data center deployments / system administration.
Strong sense of initiative, responsibility, and attention to detail.
Excellent verbal and written communication skills.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to talk, hear, sit. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus. Moderate to extensive keyboard activity required. Some lifting (up to 40 lbs.) may be required.
Penguin Computing is an Affirmative Action/Equal Opportunity Employer and is strongly committed to all policies which will afford equal opportunity employment to all qualified persons without regard to age, national origin, race, ethnicity, creed, gender, disability, veteran status, or any other characteristic protected by law.
Penguin Computing will consider applicants with criminal histories in a manner consistent with the requirements of the City of San Francisco Fair Chance Ordinance.
This position is not open to recruiters.